Delivery
- Orders are processed within 1-3 business days (Monday to Friday)
- Delivery takes approximately 4-7 business days across United states
- Free shipping on all orders, no minimum
- Order before 2:00 PM and we start processing the same business day
- A tracking link is emailed once your order ships. See our Shipping Policy for details
Returns & Refunds
- 14-day return window from the date you receive your order
- Items must be unworn, unused and in their original packaging with all tags attached
- Refunds go to your original payment method within 10 business days after we receive and approve your return
- Return shipping is paid by the customer, except for damaged or incorrect items (we send a prepaid label)
- Email info@coconera.com to start a return. Full details in our Return & Refund Policy
Customer Support
- Customer service is available Monday to Friday, 9:00 AM – 5:00 PM (ET)
- We aim to respond within 24 hours
- Email: info@coconera.com
- Phone: +1 (321) 359-5116
- Questions? See our FAQ or Contact Us page