Last updated: 2026-10-05
Coconera operates this website and store, including all related information, content, features, products and services (the "Services"). Coconera is powered by Shopify, which enables us to provide our Services to you.
This Privacy Policy describes how we collect, use, and share your personal information when you visit our website, make a purchase, or otherwise interact with us. By using our Services you agree to the collection and use of your information as described in this policy.
PERSONAL INFORMATION WE COLLECT
- Contact details (name, email address, phone number, shipping and billing address)
- Order and transaction information (purchases, returns, payment confirmations)
- Account information (username, preferences)
- Customer support communications
- Device information (IP address, browser type, device identifiers)
- Usage data (how you interact with our Services)
PERSONAL INFORMATION SOURCES
- Directly from you when placing an order or contacting us
- Automatically through your use of our website
- Service providers and partners assisting us in operating our store
HOW WE USE YOUR PERSONAL INFORMATION
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Manage your account and transactions
- Improve and personalize your shopping experience
- Send updates, promotions, and marketing communications (you can opt out anytime)
- Prevent fraud and maintain the security of our Services
- Comply with legal and regulatory obligations
HOW WE SHARE YOUR PERSONAL INFORMATION
We may share your personal information with trusted third parties necessary to operate our business, including Shopify (our e-commerce platform), payment providers and processors, shipping and logistics partners, marketing and analytics providers, and authorities when required by law. We only share what is necessary to provide our Services.
RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify, which processes your personal information to help us provide and improve our Services. You can learn more at Shopify's own Privacy Policy, Privacy Portal and Cookie Policy.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and support our marketing, including Shopify, Google Analytics, Google Ads, and the Meta Pixel. Most browsers accept cookies by default; you can manage or disable them in your browser settings, though this may affect some functionality. Our website recognizes the Global Privacy Control (GPC) signal as a valid opt-out request.
CHILDREN'S DATA
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children; if you believe a child has provided us with personal information, please contact us and we will delete it.
SECURITY AND DATA RETENTION
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure, and retain it only as long as necessary to provide our Services, meet legal obligations, resolve disputes, and enforce our policies.
YOUR RIGHTS AND CHOICES
Depending on your location, you may have the right to access, correct, or request deletion of your data; receive a copy of it; opt out of marketing or of the sale/sharing of your data; restrict or object to certain processing; withdraw consent; and appeal a decision we make about your request. To exercise any of these rights, contact us at info@coconera.com.
INTERNATIONAL DATA TRANSFERS
Your information may be processed outside your country of residence. Where required, we use appropriate safeguards such as Standard Contractual Clauses recognized by the European Commission.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time; changes will be posted on this page with an updated revision date.
CONTACT US
Our customer service is available Monday to Friday, 9:00 AM – 5:00 PM (ET). We aim to respond within 24 hours.
Email: info@coconera.com
Phone: +1 (321) 359-5116
Coconera is operated by Zarrachi, a company registered in the Netherlands.
Company number: 89886925
Company address: Oversticht 14, 3813NR Amersfoort, Netherlands